Terms and Conditions

Click here for the Electronic Security Wholesalers Terms & Conditions of Trade

Return Policy

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

Restock Fee

Where non-stock items are ordered and later returned, a 25% restocking fee will apply.

For any further inquiries or assistance regarding returns, feel free to contact our customer service team. We're here to help make your shopping experience with ESW as smooth as possible